In addition to English, these include German, Italian, Spanish, French, Japanese and Chinese.
#MADCAP ONLINE HELP PDF#
Today, the company takes advantage of the tight integration between Flare and MadCap Lingo translation management software to deliver its documentation as HTML5 Help and PDF files in seven different languages. “This information and the vast number of reports that Feedback provides, will be valuable in understanding how we can improve our documentation to better serve users."Įxpanding into Different Languages with MadCap LingoĪutotask supports a growing number of customers around the world. "We just started using Feedback to gather customer insights and monitor how and what areas of the Help they are using,” says Angela. More recently, Autotask has implemented the hosted MadCap Feedback Service to enhance its users' experiences. "With HTML5, we have created a nice, modern looking online Help system with a more Google-like user interface that gives our customers a familiar and comfortable search experience," Angela explains. The HTML5 output supports partial-word searches, which allows users to type part of a word and quickly deliver results matching those characters-significantly streamlining the search process.Īdditionally, Autotask has improved its search results by incorporating a summary sentence at the top of every Help file, so users can immediately gain a sense of what a topic is about.
“That means our customers now have single-click access to information about the software features they are using.”Īutotask also has adopted HTML5 to enrich its online Help by developing a frameless, search engine-friendly system for its cloud-based software. "Everything is pretty much linked in a page to Autotask itself because we're making our documentation work in a context-sensitive way," Angela notes. The Flare-based system accounts for several separate projects and applications, including one that manages 1,500 topics. Today every page of Autotask’s software now corresponds to a page in its online Help system. "Since the authoring environment in Flare looked a lot like Microsoft ® Word, it was easy to manage different styles and publish content," Angela observed.īecause Autotask delivers its software as cloud-based services, the company has used Flare to optimize its customers’ online experiences, most notably through the implementation of context-sensitive HTML5-based Help.
Taking advantage of the intuitive interface in Flare, Autotask was able to complete the task within a year. The first step was moving the company’s entire paper-based documentation into online Help.
"With MadCap, we found a solution that would let us do what we wanted with our documentation and expand further into other languages," Angela said. Of particular interest in the suite were three products: MadCap Flare for single-source publishing, MadCap Lingo for translating content, and MadCap Feedback for analyzing the use of documentation. With more than 5,000 pages of documents and growing, Autotask sought out different publishing solutions on the market, which led the company to the MadPak technical communications suite. "We needed a tool that would allow us to generate user guides and create context-sensitive online Help." "It was suboptimal," recalled Angela Richer, Autotask manager of documentation and localization. As the company grew, managing this process and system became increasingly daunting and outdated. For years, Autotask used Microsoft ® Word to develop and manage its print documentation, converting files into PDFs and emailing customers directly on-demand.
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